ALX Wallet

Get answers to your questions about your ALX Wallet Crypto Wallet.

Setting Up Your Wallet

Get answers to your questions about downloading and setting up your ALX Wallet wallet app.

I Wrote Down a Wallet Seed Backup Phrase Word Incorrectly. What Can I Do?

If your 12 word backup phrase does not work when you attempt to import it into a wallet app, you may have written down one or more of the words incorrectly.

Here are some things you can double-check:
  • Are you sure the recovery phrase was written in the correct order?
  • Did you use all lowercase letters and no punctuation?
  • Did you add a password to your recovery phrase?
  • Do you have the QR code or text/file backup?
  • Did you separate each word with a single space only (no commas or any other punctuation)?
  • For backup phrases in non-English languages: Some words may include special symbols (ñ, è, っ, etc.), so be sure to spell all the words correctly.

If you are using a mobile device, please check to confirm that:
  • Your phone is not capitalizing the first letter of any word.
  • Your phone is not adding spaces:
  • Before the first word
  • More than one space between words
  • After the last word

Why don't I have an online account for my ALX Wallet?

How to create a wallet in the ALX Wallet app

Using Your Wallet

Get answers to your questions about sending, receiving, and securing transactions in your ALX Wallet wallet app.

What should I do if I've lost my Private Keys, but can still use my wallets to do transactions?

If you've lost your private keys, but have not removed them from your phone and still have access to your wallets "Send" ability... you must immediately withdraw your crypto by sending it to an exchange (Coinbase, Binance, +), or other wallet where you know your private keys. Only after you have withdrawn your crypto from ALX Wallet and the wallet you lost the keys to, should you create a new wallet & private keys at ALX Wallet that you can then deposit into. Do not keep crypto in any wallet where you have lost your keys... immediately withdraw the funds & make sure to securely save the private keys of a new wallet before depositing again.

I lost my wallet or changed my phone. What can I do to restore my wallet?

How do I export my transaction history?

I forgot my wallet's password. What can I do?

Can I reverse a transaction from my ALX Wallet wallet?

How do I get the private key from my ALX Wallet wallet?

Paying Invoices

Cashing your money out

Sending and Receiving Funds

Loading the wallet with funds

Getting started

What can I do with the ALX Wallet?